When you follow a link in Safari, you generally don’t know where you’re going to end up. That’s fine most of the time, but what if you’re concerned that a site might be trying to trick you into going somewhere malicious? Safari provides an convenient way to look at the URL under a link before you click. On the Mac, choose View > Show Status Bar, hover your pointer over the link, and look at the bottom of the window. In iOS, touch and hold a link (don’t press for 3D Touch) until a popover appears, showing the link and giving you options for opening it. The most important thing to look at is the domain—us.norton.com in the screenshots. It should match where you think you’re going, or at least look similar. If the URL is dubious or different, don’t follow the link.
In theory, it should be easy to move the cursor in text on an iPad or iPhone—just tap where you want the cursor to go, or press and hold until the magnifying circle appears over the cursor and then slide it around. In reality, it can be fussy and annoying because our fingers are a lot wider than the cursor itself. Starting in iOS 9, Apple came up with a better solution—trackpad mode—and in iOS 12, it was extended to devices that lack 3D Touch.
In trackpad mode, you turn the onscreen keyboard into a virtual trackpad. Just as on a Mac laptop, moving your finger around the virtual trackpad moves the cursor in the text above. How you use trackpad mode differs slightly between the iPad and iPhone.
Trackpad Mode on the iPad
On an iPad, open any app that allows text input, like Notes, and bring up the keyboard. Touch the keyboard with two fingers, and you see the letters disappear from the keyboard as it switches to trackpad mode. Immediately swipe your fingers (or just one, you can lift the other up) around to move the cursor within the text. Or, for the new approach, touch the Spacebar and pause briefly to switch to trackpad mode.
You can also select text in trackpad mode. If you start with two fingers, instead of swiping immediately after entering trackpad mode, pause with your two fingers down briefly, which causes iOS to switch to selecting text. Then move your fingers around to change the colored selection. If you start with one finger on the Spacebar, position the cursor where you want it and then tap anywhere on the grayed-out keyboard to start selecting.
For easier selection of chunks of text, put the cursor in a word, let up, and then tap once with two fingers to select the word around the cursor, twice to select the sentence, and three times to select the entire paragraph. To expand or contract the selection, keep your fingers down and drag the selection cursor. To deselect text, tap once on the keyboard with two fingers.
You can use trackpad mode even if you have an external keyboard attached. Tap in a text input area, place two fingers anywhere in it to engage trackpad mode, and then move your fingers to reposition the cursor (again, you can lift one finger up after you start). To select text, put the cursor inside a word, release your fingers, and tap once to select the word, twice for the sentence, and three times for the paragraph.
Trackpad Mode on the iPhone
Before iOS 12, trackpad mode on the iPhone worked only on models that supported 3D Touch, which prevented use on the iPhone 6 and earlier and the iPhone SE. iOS 12 added another approach, which is good because 2018’s iPhone XR also lacks 3D Touch.
To engage trackpad mode on an iPhone that supports 3D Touch, press firmly on the keyboard with one finger—you’ll feel the iPhone’s Taptic Engine simulate the feel of a click. Keep your finger down to move the cursor around. Apple’s new approach to invoking trackpad mode works on all iPhone models—touch the Spacebar and pause briefly to switch to trackpad mode. In either case, if you need more room, you can move your finger off the keyboard image right onto the text.
On 3D Touch iPhones, to select a word, relax your finger pressure slightly without removing it from the screen, and then press again. It’s quite similar to the feel of clicking on a MacBook trackpad. You can even double-press—again, with a slight relaxing of the finger first—to select the current sentence and triple-press to select the entire paragraph. Keep dragging after selecting to select more text by the word, sentence, or paragraph.
When using the Spacebar approach to invoking trackpad mode, you can still select text. As on the iPad, position the cursor where you want it and then tap anywhere on the grayed-out keyboard to start selecting. The two-fingered tapping on the normal keyboard that works on the iPad doesn’t work on the iPhone, unfortunately.
Trackpad mode takes a little getting used to, but it’s so much better than the previous selection methods that it’s worth making yourself practice until it becomes second nature.
It’s maddening to want to read a serial number or other bit of fine print that you can barely see. But fret no longer—your iPhone or iPad makes a fabulous magnifying glass!The first way to enable Magnifier is in Settings > General > Accessibility > Magnifier. With this turned on you can bring it up by pressing the Home button (for Touch ID devices) or side button (for Face ID devices) three times quickly. If that’s too hard to remember, you can also add a Magnifier button to Control Center in Settings > Control Center > Customize Controls. The special camera viewfinder is zoomed automatically, but you can change the zoom level with the slider, tap the flash icon to turn on the LED light (if available on your device), enable a filter to change the color or contrast, or lock the focus by tapping the lock icon. You can also freeze the image by tapping the white shutter button, which is great for grabbing a picture of a tiny serial number on the back of some device (tap that button again to resume using Magnifier). To leave Magnifier, press the Home button or swipe up from the bottom of the screen.
If you’re an Apple Music subscriber, you may know that it can play music that’s related to a particular artist or track—just tell Siri, “Play a radio station based on the Beatles” to get a bunch of songs from the likes of the Rolling Stones, Simon & Garfunkel, and Elton John. That radio station will show up in the Radio screen in the iOS Music app and in iTunes on the Mac. But you may not have realized that Apple Music can create a special radio station just for you, based on tracks you’ve played before, added to your library, or “loved.” To create it, just tell Siri, “Play my radio station.” Once made, it shows up with all the other radio stations, with your name underneath—it may not appear immediately. This can be a great way to get a selection of songs you’re almost certain to like, and the more you use Apple Music, the more it should adjust to and learn your particular listening habits.
Have you ever looked over your spouse’s shoulder and thought, “Hey, that’s a cool app.”? If you set up Family Sharing (in System Preferences > iCloud on the Mac, and in Settings > Your Name in iOS), you can download nearly any app that someone else in your family has purchased on either the Mac App Store or the iOS App Store. How you find these shared apps depends on the platform. On a Mac running macOS 10.14 Mojave, open the App Store app, click your email address at the bottom of the sidebar, and then click the name next to “Purchased by” to see another family member’s purchases. In iOS 12’s App Store app, tap your icon at the upper right, tap Purchased, and then tap your family member to see their purchases (note that you can select Not on this iPhone/iPad to narrow the choices). Click or tap the cloud shaped icon to download a purchased app.
When you’re viewing a message in Mail on an iPhone or iPad, you get five buttons: Flag, Move, Archive or Delete, Reply/Forward/Print, and New Message. But what determines whether that third button is Archive or Delete? iOS hides that option in Settings > Passwords & Accounts > YourEmailAccount—the details then vary by account type before you see the Move Discarded Messages Into options. This is a very common confusion for Gmail account holders.
- iCloud as your primary address: Mail (under Advanced) > Advanced
- iCloud as a secondary address: Account > Mail > Advanced
- Gmail or other email provider: Account > Advanced
But what if you want to archive a message when you have Deleted Mailbox selected, or vice versa? Simply tap and hold on the Archive or Delete icon, and a popover appears, giving you both options.
A significant danger to businesses today is phishing—the act of forging messages to fool someone into revealing login credentials, credit card numbers, or other sensitive information. Of course, phishing is a problem for individuals too, but attackers more frequently target businesses for the same reason as bank robber Willie Sutton’s apocryphal quote about why he robbed banks: “Because that’s where the money is.”
The other reason that businesses are hit more often is that they have multiple points of entry—an attacker doesn’t need to go after a technically savvy CEO when they can get in by fooling a low-level employee in accounting. So company-wide training in identifying phishing attempts is absolutely essential. Here are some tips you can share about how to identify fraudulent email messages.
Beware of email asking you to reveal information, click a link, or sign a document
The number one thing to watch out for is any email that asks you to do something that could reveal any personal or company information, expose your login credentials, get you to sign a document online, or open an attachment that could install malware. Anytime you receive such a message out of the blue, get suspicious.
If you think the message might be legitimate, confirm the request “out of band,” which means using another form of communication. For instance, if an email message asks you to log in to your bank account “for verification,” call the bank using a phone number you get from its Web site, not one that’s in the email message, and ask to speak to an account manager or someone in security.
Beware of email from a sender you’ve never heard of before
This is the email equivalent of “stranger danger.” If you don’t know the sender of an email that’s asking you do something out of the ordinary, treat it with suspicion (and don’t do whatever it’s asking!). Of course, that doesn’t mean you should be entirely paranoid—business involves contact with unknown people who might become customers or partners, after all—but people who are new to you shouldn’t be asking for anything unusual.
Beware of email from large companies for whom you’re an anonymous customer
Attackers often forge email so it appears to come from a big company like Apple, Google, or PayPal. These companies are fully aware of the problem, and they never send email asking you to log in to your account, update your credit card information, or even ask for a social security number, something these companies would never ask for. (If a company did need you to do something along these lines, it would provide manual instructions so you could be sure you weren’t working on a forged Web site designed to steal your password.)
Since sample email from large companies is easy to come by, these phishing attacks can look a lot like legitimate email. Aside from the unusual call to action, though, they often aren’t quite right. If something seems off in an email from a big company, it probably is.
Beware of email from a trusted source that asks for sensitive information
The most dangerous form of this sort of attack is spear phishing, where an attacker targets you personally. A spear phishing attack involves email forged to look like it’s from a trusted source—your boss, a co-worker, your bank, or a big customer. (The attacker might even have taken over the sender’s account.) The email then requests that you do something that reveals sensitive information or worse. In one famous spear-phishing incident, employees of networking firm Ubiquiti Networks were fooled into wiring $46.7 million to accounts controlled by the attackers.
Beware of email that has numerous spelling and grammar mistakes
Many phishing attacks can come from overseas, and attackers from other countries seldom write English correctly. So no matter who a message purports to come from, or what it’s asking you to do, if its spelling, grammar, and capitalization are atrocious, it’s probably fraudulent. (This is yet another reason why it’s important to write carefully when sending important email—if you’re sloppy, the recipient might think the message is fake.)
One of the best ways to train employees about the dangers of phishing is with security awareness testing, which involves sending your own phishing messages to employees and seeing who, if anyone, falls for it. Again, if you need help doing this, let us know.